Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to aigerriservice@gmail.com.
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- Pre Sale Questions
- Technical + After-Sales Questions
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Pre Sale Questions
Q: “Will your template be fully compatible with Shopify?”
It’s ideal for renters, small families, office workers, dorm users, and RV travelers. No installation is needed.
Q: “Does it require plumbing or permanent installation?”
No! It’s 100% installation-free. Just plug it in, fill the raw water tank, and enjoy clean water.
Q: “What filtration system does it use?”
It features a 5-stage reverse osmosis system with UV sterilization, removing over 99% of contaminants.
Q: “What is the wastewater ratio?”
It uses an advanced 5:1 pure-to-drain ratio, saving up to 1200% more water compared to traditional systems.
Q: “What contaminants does it remove?”
It filters PFAS, heavy metals, arsenic, fluoride, nitrates, chlorine, and other harmful substances.
Q: “What’s the water production capacity?”
The system holds a 5L raw water tank and a 2L purified water tank, making it suitable for daily household use.
Q: “Can I use it with well water or tap water?”
Yes, it's compatible with both. For extremely hard or sediment-heavy well water, pre-filtration may help extend lifespan.
Q: “Is it portable enough to move between rooms?”
Yes. It weighs about 20 lbs and can be easily relocated between your kitchen, living room, or RV.
Q: “What certifications does the product have?”
It meets NSF/ANSI 58 material standards and EPA safety testing for peace of mind.
Q: “Can I use it in areas with low water pressure?”
Absolutely. Since it doesn’t connect to a faucet, it doesn’t rely on home water pressure.
Technical + After-Sales Questions
Q: “How often should I replace the filters?”
Filters typically last up to 529 gallons or around 6–12 months, depending on usage and water quality.
Q: “How will I know it’s time to replace the filters?”
You may notice slower water output, unusual taste, or a filter reminder (if enabled on newer models).
Q: “Is the filter replacement process complicated?”
Not at all. Twist-and-replace cartridges make it fast and tool-free.
Q: “Why is the purified water flow slower than usual?”
It could be clogged filters or low tank water. Try replacing filters and checking for obstructions.
Q: “Can I clean the tanks and system myself?”
Yes, use mild detergent or vinegar with water, and rinse thoroughly every 1–2 months.
Q: “Is the UV sterilizer always on?”
No, it operates automatically during the purification process. It’s safe and power-efficient.
Q: “Can I use hot water in the tank?”
No. Only room-temperature or cold water (41°F–100°F / 5°C–38°C) should be used.
Q: “Is this product noisy?”
It operates quietly. You might hear a soft hum from the pump, which is normal during filtration.
Q: “What warranty and support do I get?”
Aigerri provides a 1-year warranty and lifetime tech support via email.
Q: “Can I return the product if I change my mind?”
Yes, you can return it within 30 days if unused and in original condition (refer to Amazon’s return policy).
